Animal Intelligence

the leading expert in comprehensive, fully integrated custom electronic medical/health records and database solutions.

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Our Vision and Mission is to provide the best client service support for practice management software in the veterinary industry through Professional, Knowledgeable, Prompt, and Friendly support.

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The Best Support

At AIS, we offer more than a product. We we offer you a relationship that will take your practice to the highest level. As a partner for veterinary excellence, solid support services are crucial to your clinic’s operation. Our support team provides you the 24/7/365 support that you need and that you expect from a premier veterinary practice management software. Our staff are professionally trained to provide you expert advice on the software in the context of your practice in a responsive, user friendly manner. From implementation to daily operations, we are here to help you succeed in premier medical records and solid business solutions.

Standard support hours are Monday thru Friday, 7 AM to 8:30 PM Pacific Time (PT). Issues that are typically covered under Standard Support include correction of residual installation related issues, such as printer configuration, software configuration issues, general questions on software functionality, and emergency situations such as lockups, inability to access or print from AIGalaxy™ or AIGenesis™

Clients on Standard Support also receive FREE after-hours emergency support, Monday thru Friday, 8:30PM to 7AM PT and all day Saturday and Sunday. This is a pager based service. After-Hours Emergency Support only covers emergency related issues.

Do you want your AIGalaxy™ software operating in the Cloud? Do you need to access AIGalaxy™ anywhere and on any device, including a MAc or android device? Now you can!

Are you currently using a practice management software system? Not a problem! We can convert your data into AIGalaxy™ or AIGenesis™, making the transition that much easier!

Need a report, but don't have the time? How about a new letter or record template? We got you covered! Our Enhancement Services includes creating new macros and reports (i.e., designing new documents such as medical record macros, general communications, or customized reports). These services are to assist clients in getting the most out of the AIGalaxy™ and AIGenesis™ Software.

Need something a little more challenging? Depending on the need, a special project may be necessary. Examples of Special Projects would be extensive or complicated database issues, special programming, server migration, data mining, combining databases, network configuration support, etc.

From onsite training to regional training seminars; from online training to online webinars, we offer a wide array of training services to meet any need.