Printing too many pages:
Q:  New label printer was installed but when we print in AI the printer dialog shows page after page after page being sent to the printer and if it is not cancelled blank labels begin to be rolled out the printer?
A:  Delete all print jobs.  Go to the Report Generator, locate the label that was printed and reset the label and margin sizes so they do not exceed the paper size for either width or height.  If the Eltron paper size is width: 3.00.  The label width on the label tab plus the right and left margin on the paper tab should not exceed 3 inches.  The same is true for the height.  For the Dymo printer which prints sideways, the paper size in height should not be exceeded by the  label width plus the right and left margin.

No successful windows test page:
Q:  I cannot print a Windows test page using my NT workstation and an Eltron printer. Why?
A:  We cannot support an AI printing question if you cannot print a windows test page. If you encounter this situation, you must contact your hardware/network person.

New printer setup:
Q:  My new label printer will not print at all, not even a test page. Why?
A:  Even though we require that you are able to print a test page before calling support for AI printing issues, we can tell you to check for loose cables. Since this is a new installation, there is a good chance that the cables are not plugged in correctly. If you find this not to be the problem, contact your hardware/network vendor.

Information on pharmacy label:
Q:  Why is our pharmacy label not printing the doctor or date?
A:  Something was probably changed if it was previously printing.  The macro or the margins in the report setup are likely.  Was a line added in the macro?  You may try to adjust the top or bottom margin on the paper tab in the report to accommodate one more line but this can be tricky and cause continuous scrolling. Call Tech support if either of these adjustments fails to fix the problem.

Documents and labels are printing squished:
Q:  Today my documents and labels are printing squished on the top half of the paper?
A:  This has been known to occur as a result of changing the setting in File/Configuration/Settings to centimeters.  Change it back to inches, exit and restart AI.

Margin setting for Eltron labels:
Q:  I just set up my Eltron Printer and the margins are printing incorrectly.  What are the correct settings for this printer?
A:  The label size is 3.00x2.00. The margins are as follows on the paper tab: top  .20, bottom .02, right .02, left .20.  The label tab is set as follows: Width 2.5 and Height 1.75.

Printer prints jibberish:
Q:  We had a problem with a stuck label.  Now that it is fixed out Eltron printer prints jibberish?
A:  The printer needs to be reset.  If turning the printer off and on it will need to be reset but rebooting the workstation it is attached to. If it is on a print server, contact your network tech about how to reset the print server.

Changing printers, changing paper settings:
Q:  I changed label printers, and now my label comes out blank, why?
A:  The settings must be changed along with the printer. In your label report, click on paper, and then select the correct printer name from the drop down list. Next, from the Size drop down list select your new label size. Save your settings. You may have to adjust margins until the label centers correctly.

Label for Other Labels List:
Q:  I created a label macro but it does not appear on the other labels list?
A:  Creating the macro is the first step; the second step is to create a report in Custom Reports then click the single label check box on the Paper tab.  The latter step makes it appear on the other labels list in the printing menu. The best way to create a label report is to modify a current label report and use SAVE AS to give it a different name.

Label printer not printing from all workstations:
Q:  My label printer is printing fine from one workstation, but not another, why?
A:  When a printer is configured on the network, and installed on multiple workstations, it needs to be named the same on all workstations. i.e. Label printer. This is usually a task performed by your network/hardware person.

Printing portrait versus landscape:
Q:  My letter that I print from the communications center is printing landscape.  I change the macro from landscape to portrait and it prints fine for the rest of the day then the next day it is printing landscape again.  How can I make this a permanent setting?
A:  Check the printer properties for that printer on that workstation by choosing Windows Start/Settings/Printers. Do a right click on the correct printer icon and select Properties and then the Paper tab.  Change the orientation to portrait and click Apply.  This should prevent the macro from being reset to a landscape orientation when AI is started again.

Cross-reference table for mixed operating system environment:
Q:  Why do I have a dialog box requesting a paper size pop up each time I print from my workstation?
A:  In AI printer names and paper size descriptions need to be the same on all workstations.  Printers can be renamed but printer drivers for different printers and different operating systems can have various descriptions for a letter size paper.  If you have various workstations that have a mix of operating systems such as WIN95 or 98, Win2000 and NT, each will refer to this paper size differently.  The driver for different makes of printers can present the same problem. The solution is to create a cross-reference table using picklist 120 in AI.  Download the white paper on Paper size cross-reference from the web site.

Printing Avery Labels for vets:
Q:  How do I print mailing labels so that I can send a postcard/letter to my referring veterinarians?
A:  AI has a standard report to do this job. It is a label report called “LABELS 3/1”. This report uses standard Avery 5160 label sheets. Be sure you check that your veterinarian table and associated macro is selected. This same report can also be used for hospitals, if you change the table and associated macro.

Printing the medical record for extended period of time:
Q:  How do I print a medical record for an extended period of time?
A:  Go to the record that is to be printed and search for the date range desired.  When this is visible on the screen, go to the communications center (F5), click Create and choose the macro Record from the Letters folder.  A document will appear with a heading. “Medical Record for patient name” followed by client and patient information and the record detail.  Click the printer icon to print.

Printer default message:
Q:  Every time I print, a message box that says “Setting printer to default” appears.  Is there a way to prevent this?
A:  Each report in AI must have a printer selected in the printer assignment box on the paper tab.  If this is not done or if the printer that is selected is named differently than it is on the workstation being used, this message will appear.  Make sure that printers are named the exact same on all workstations and that this printer is visible in the printer assignment box for each report printed.